Mercedes me connect connects you to your car and your car to everything that is important to you. In the service overview you can find information on the availability of services for model series, as well as the required optional equipment items. You will find this in the terms of use in the “Mercedes me connect service overview” section.
That’s how simple you make the connection.
To use Mercedes me connect, create your vehicle in the Mercedes me portal and activate it. You will navigate comfortably through all the necessary steps. Then the connect services will be activated for you and you will be able to connect to your vehicle.
Please note that Mercedes me connect services are currently only available in some countries.
Vehicle activation
Εξυπηρετικό service.
Maintenance management relieves you of the worry of pending maintenance work. It recognises and notifies you in good time of the imminent need for maintenance. In addition, the vehicle transmits all maintenance-related data to your Mercedes-Benz Authorised Repairer so that he can prepare a suitable quotation for all necessary work.
The processing of the appointment request for maintenance work is conveniently done on the Mercedes me portal. And to find your Authorised Repairer, you can transfer his address directly into your navigation system*.
Your advantages in brief:
- Minimum effort for you
- Personalised offer through the communication method you choose
- Easy appointment scheduling via Mercedes me
- Receive an appointment confirmation from your Authorised Repairer (can be entered in your calendar)
- Send the Authorised Repairer’s address to the navigation system
- Reduction of the risk of damage thanks to timely maintenance
Reduction of the risk of damage thanks to timely maintenance
*The feature is only available if your navigation system is compatible.
Επίσης ενδιαφέρον:
Support when you really need it.
In the event of an emergency call (automatically or manually via the SOS key), you are connected to the Customer Assistance Center (CAC) if you wish. Trained employees assist you in further managing your accident, with measures to recover or tow the car involved in the accident.
If you are unable to continue your journey in your own Mercedes, Fault Management ensures fast and efficient support. By pressing the fault button and/or from an entry in the address book, a voice connection is established between your car and the Customer Assistance Center. Your location is automatically transmitted and our employees immediately inform the nearest Mercedes-Benz Service24h, which takes care of your case – even if you cannot say with certainty exactly where your car is located.
Τα πλεονεκτήματά σας συνοπτικά:
- Fast and efficient assistance thanks to the transmission of your vehicle and location data
- Comprehensive support from trained Customer Assistance Center employees
- Connection via the vehicle’s communication unit – regardless of the operational readiness of your mobile phone
Availability of Mercedes me connect services
In the service overview you can find information about the availability of the service in different countries and series, as well as the required optional equipment items. You will find it in the terms of use in the “Mercedes me connect service overview” section.
Επίσης ενδιαφέρον:
Terms of use: basic services Mercedes me connectFrequently asked questions
Το ενσωματωμένο τηλέφωνο για επείγουσες κλήσεις.
In the event of an accident with airbag and/or seat belt pretensioner deployment, the collision sensors in the vehicle automatically trigger an emergency call. Your vehicle’s communication unit is automatically connected to the Mercedes-Benz emergency call centre. The system transmits your exact location and the number of occupants in the vehicle, as well as information about the status of your vehicle. In the event of an emergency, the emergency call data is immediately transferred to a public European emergency call centre , so that the necessary rescue measures can be taken as quickly as possible.
Your advantages in brief:
- Rescue measures to be taken as soon as possible
- Automatic activation of the emergency call via airbags and seat belt pretensioners
- Manual connection via the SOS button
- The emergency call is made regardless of the readiness of your mobile phone
The Mercedes-Benz emergency call system is already activated when the car is delivered.
* This service is not available in Denmark, the Czech Republic and Slovakia.
Also interesting:
Frequently asked questions/a>More about the Mercedes-Benz emergency call system
Recovery from an accident
Network your car.
With the Mercedes me Adapter you can equip a non-networked vehicle with a telematics solution and use various functions:
Your journeys are automatically recorded on your smartphone and you can see updated vehicle data such as total kilometres travelled and fuel level. Take advantage of Maintenance Management and receive appropriate quotes for scheduled service from your Mercedes-Benz Authorised Repairer. In the event of a breakdown or accident, you receive immediate and efficient support thanks to the call to Customer Service and the automatic transmission of vehicle details and your current location (depending on your smartphone settings).
For detailed information about compatible models and series, as well as the availability of the Mercedes me Adapter in your country or region, please visit the following website:
Mercedes Me Adapter
Your advantages in brief:
- Comfortable recall of all data and functions via the Mercedes me Adapter
- Fast and efficient assistance thanks to the transmission of vehicle data
- Personalised maintenance offer from your Mercedes-Benz Authorised Repairer
- Easily find the car you had parked on the street
- Overview of the last stored vehicle data
Also interesting:
Frequently asked questionsMaintenance Management
Terms of use: Mercedes me Adapter services
The whole world of Mercedes me on your smartphone and your Apple Watch.
The upgraded vehicle computer
Through the app you can see the current status of your vehicle (e.g. fuel level/charging status, total mileage, tyre pressure), where your Mercedes-Benz is, and you can lock, unlock and activate pre-conditioning.
Push notifications warn you in good time of any traffic jams on planned routes or let you know when your hybrid vehicle has finished charging.
Push notifications warn you in good time of any traffic jams on planned routes or let you know when your hybrid vehicle has finished charging.
Direct service
Schedule service dates with your Mercedes-Benz workshop. Feel safe as the warning lights in your cockpit are explained to you. You can also familiarise yourself with the numerous functions of your vehicle through short videos.
Easier on the road
The Mercedes me App shows you free spaces in closed parking spaces or at charging stations. And if at some point you don’t want to drive your car, you can see where you can find the nearest mytaxi, car2go or moovel. Use requires the installation of the car2go, moovel and mytaxi App.
Information and inspiration
You can search for the topics you are interested in yourself. We offer you top articles or encourage you to discover interesting stories.
Schedule your next Mercedes-Benz now
Financing or leasing? Here you can see different scenarios and find the right way to drive the car of your dreams.
Intuitive, interactive, concise – Apple Watch focuses on what’s important.
Minimalist elegance. Full access. With Apple Watch, all the important functions of the Mercedes me App are available without the use of a mobile phone. Thanks to state-based navigation, the important things are always in focus. Thus, a brief glance at the wrist is all it takes to check the status of the vehicle, for example, or to view its location.
Please note the following:
The Mercedes me App works exclusively with Mercedes-Benz vehicles from the 2014 model year with the optional Remote Online or COMAND Online equipment. Smart vehicles are not available in the Mercedes me App.
The range of functions of the Mercedes me App depends on the equipment of your vehicle and the services you use. Your Mercedes-Benz Authorised Dealers will be happy to advise you.
App Store Links
iTunesGoogle Play
Always on the cutting edge of technology – thanks to the Mercedes me connect software update.
The quality of our multimedia equipment and services has absolute priority. For this reason, we always use the latest software versions with regular updates via the basic connect software update function.
Updates are easily downloaded via your vehicle’s mobile network connection and installed automatically. They contain new features, further developments and improvements in software quality. So your vehicle always stays “up to date” in terms of multimedia, infotainment and other vehicle functions, just like your smartphone or computer.
In the Mercedes me portal you can see the status of your updates at any time and are informed in detail about new developments.
Your advantages in brief:
- Easy download of software updates via the mobile network
- Long-term quality and availability of Mercedes me connect services
- The multimedia system and vehicle software are always up to date
Also interesting:
Frequently asked questionsInstructions for Use
Always at the cutting edge of technology – thanks to the Mercedes me connect software update.
Do I drive safely and with foresight? With Mercedes-Benz car insurance with telematics support, your personal driving style influences your premiums. In addition to the exclusive protection of Mercedes-Benz car insurance [1], this innovative insurance additionally offers you the possibility of a discount of up to 20% on your normal premiums.
How does “InScore” work?
With ‘InScore’ you automatically get a 10% discount on your regular premiums. By activating your vehicle for data analysis via the “Mercedes me connect communication module”, your personal driving style, the percentage of rush-hour journeys as well as the percentage of high-risk weekend journeys are evaluated and a weighted total price is calculated (“Driver Score’). This “Driver Score” is disclosed to the insurance company, HDI Versicherung AG. Depending on the “Driver Score” until 01.09. every year, you can earn an additional 10% discount on your insurance premiums on 01.01. of next year. You can view your personal ‘Driver Score’ at any time in your Mercedes me user account and be informed about your driving behaviour.
‘InScore’ is available for the new E-Class series 213 at authorized Mercedes-Benz outlets. Other models will gradually follow. For more information contact an authorized Mercedes-Benz Sales Consultant or the Mercedes-Benz insurance team on 0681 9659 5072 (service hours: Monday-Friday 8.00-20.00).
if you have already selected ‘InScore’ at your Mercedes-Benz Authorized Dealer and received the welcome letter, activate your car here.
Charge electric vehicles and pay comfortably.
Now, traveling in your Mercedes-Benz EQ brand becomes even more flexible, while charging is easy and simple. With just one contract you get access to a multitude of public charging stations, even abroad. You can easily activate the Mercedes me Charge function here in the Mercedes me portal.
After registration, the charging procedures can be easily started via the Mercedes me App or the vehicle display in your Mercedes-Benz. Of course, you also receive a Mercedes me Charge card, and via the Mercedes me App you can check the charging processes at any time.
Your benefits in a nutshell:
- Unlocking the charging station and starting the charging process
- Payment is made automatically after the first registration of the payment method
- Transparent presentation of charging fees and estimated charging costs
- One provider, one contract, one invoice – simple!
Availability of Mercedes me connect services
In the service overview you can find information about the availability of the service in different countries and model series, as well as the required optional equipment items. You will find them in the terms of use in the section “Overview of Mercedes me connect services”.
Also interesting:
Frequent questionsView charging stations
Terms of use for Mercedes me navigation services connect
Μικροί βοηθοί, μεγάλη άνεση: τvα Mercedes-Benz Apps.
Many useful applications that make life and every journey easier. Install Mercedes-Benz Apps in your car now. Whether it’s internet radio or the weather forecast service, you can handle everything intuitively.
Τοπική Αναζήτηση
Wherever you go, use local search, powered by HERE. So you don’t miss any special destination. You can save your search results, call displayed phone numbers and start navigation with just a few clicks. Searching is made even easier by using voice commands.
Dictate
Simple voice message dictation is seamlessly implemented into the text messaging feature. Write an SMS and select the dictation application via the microphone symbol. Speak your message. After the speech transmission ends, the text is displayed in the application. You can select and correct individual words. Put the texts in the message and send it to the recipient.
Internet radio
On the go internet radio gives you a new way to listen to over 100,000 stations from around the world.
Your benefits at a glance:
- Listen to internet radio, podcasts, shows & more with TuneIn.
- Customized search – and via voice commands – by local stations, category (music, entertainment, sports, messaging) or country or region.
- Simply download TuneIn Favorites by logging into your personal TuneIn account.
Καιρός
Prepare properly for your journey with the Mercedes-Benz App “Weather”. View the latest messages or weather forecasts with the touch of a button or voice commands. You can see the weather in your current location, any location or your destination (requirement: a navigation destination has been entered).
Λήψη Point of Interest (POI)
Easily plan your route from your smartphone, tablet or computer. Search via Mercedes me for a destination (POI = Point of Interest) or a route and simply send it to your vehicle. With “Download POI” and/or “Accept” you can transfer the saved destinations and routes to the navigation system and start your navigation with just a few clicks.
e-Navigator
The Mercedes-Benz App “e-Navigator” shows you the way to the nearest charging station. You always have access to an up-to-date database of available charging stations. Search for a public charging station near you, en route or at your destination. View the details, create your own Favorites or filter charging stations, e.g. based on different plug types. Add the charging station to the navigation and start.
On the B 250 e you can display the current electric range of your car on a map. Factors such as the elevation profile of the area and the road profile are taken into account in this projection.
The Mercedes-Benz App “e-Navigator” is only available for hybrid electric vehicles.
Availability of Mercedes me connect services
In the service overview you can find information on the availability of the service and individual Mercedes-Benz Apps in various countries or regions and model series, as well as on the required optional equipment items. You will find them in the terms of use in the section “Overview of Mercedes me connect services”.
Please note that using the apps requires a smartphone with internet connection and/or, depending on the model, an account and data plan from a mobile operator. Additional costs may occur during use (depending on the mobile operator). The integrated Mercedes-Benz Apps are subject to change.
Information on telephony and multimedia in Mercedes-Benz vehicles can be found on the following website:
www.mercedes-benz.com/connectΕπίσης ενδιαφέρον:
Frequent questionsΌροι χρήσης: Mercedes-Benz Apps
Buy a data package for online services and enjoy the whole world of the internet in your car.
Want to surf the web? Use the COMAND system as a WiFi access point? Or listen to internet radio without restrictions? With Mercedes me connect online services, all this is possible.* All you need is an account with a corresponding data package**.
* The range of functions of the online services depends on the respective equipment of your car. The use of the WiFi access point is only possible in conjunction with COMAND or Connect 20. You should check beforehand whether the respective function is available in your car.
** The mentioned online functions are available from the mobile operator. Take into account the respective Terms of Service of the provider. It may be necessary to enter into a contract with the provider and purchase a data package from the provider. Mercedes-Benz is not responsible for the content of the provider. In addition, Mercedes-Benz is not responsible for content, which is obtained from the Internet through the use of the services. If you have any questions, please contact your provider.
Accident recovery
Υποστήριξη όταν πραγματικά τη χρειάζεστε.
In the event of an emergency call (automatically or manually via the SOS button) you are connected, if you wish, to the Customer Assistance Center. Trained workers help you further manage your accident, with measures to recover or tow the car involved in the accident.
The advantages at a glance:
- Comprehensive and personalized support from trained employees
- Fast technical support, e.g. while towing
- Optionally enable pop-ups on the vehicle screen
- Connection via the vehicle communication unit – regardless of the availability of your mobile phone
Επίσης ενδιαφέρον:
Frequent questionsFault management
Terms of use: Mercedes me connect basic services
Fault management.
Not a minute to waste.
If you ever get stuck with your Mercedes, Breakdown Management makes sure to help you quickly and efficiently. With a push of the breakdown button and/or through a phone book entry in the address book, your vehicle connects by voice to the Customer Assistance Center (CAC) and automatically transmits your location as well as other information about the vehicle. Our employees immediately inform the nearest Mercedes-Benz Service24h, which takes over your case – even if you cannot say with certainty exactly where your car is.
The advantages at a glance:
- Quick and efficient help in the event of a breakdown thanks to the transmission of vehicle data
- Easy request from your vehicle itself
- Reliable support from Customer Assistance Center employees
- Connect via the vehicle communication unit – regardless of the availability of your mobile phone
Επίσης ενδιαφέρον:
Frequent questionsMore about Mercedes-Benz Service24h
Maintenance management
Terms of use: Mercedes me connect basic services
Contribute to product improvement.
Products & services – useful and always up to date.
Nothing helps us improve our products more than real-world measurement data from everyday use. For this reason, data is transmitted which we receive, if you have given your consent, about the condition and use of certain components of your vehicle.
Of course, we do not store this data with customer details. However, your statistical evaluation helps us check the reliability of certain components or identify common usage patterns. In this way, we are able to offer you future products of top quality and utility.
The advantages at a glance:
- Continuous quality improvement
- Optimal application in everyday life
- Data storage not based on user or customer
The Mercedes me connect service is included in COMAND Online. You can activate/deactivate it from the Mercedes me portal under “Manage Mercedes me connect > Manage services”. A mobile connection is required for use.
Also interesting:
Frequent questions
Local Search.
Free text search for navigation destinations.
Search the internet for your favorite navigation destinations (addresses, points of interest, restaurants, etc.) with the help of this service. The search is integrated into the destination input of your navigation system. As long as there is an internet connection, the search can be started either by entering the search string (words, word combinations and conjunctions) or by voice command. You must have previously activated the Local Search service in the Mercedes me portal.
Weather.
The weather now on your navigation map.
Display the weather and temperature on your in-vehicle navigation map with this service. Activate the service in the Mercedes me portal and activate the “Weather” view on your in-vehicle navigation map. You will find these settings in the navigation system options in the “Map Contents > Weather Information” sub-menus. The default setting is to display the weather. This view, if available, is displayed at zoom levels of 5km to 100km. An internet connection is required.
Personalized radio.
Using internet radio in the vehicle.
With the Personalized Radio service of Mercedes me connect you can listen to internet radio in your vehicle
Enjoy the benefits of personalized radio and choose from a huge range of radio stations available online. Your music choices are no longer limited to nearby radio stations. Instead, you can choose from the menu the station you like best, wherever you are.
To use the service, you must activate the Internet service in the car in “Manage Mercedes me connect > Manage services”. In addition, you need an account with the corresponding data volume with Vodafone.
Enjoy all your favorite stations without interference.
Digital radio offers everywhere and always enjoyable sound, a wide variety of programs, plenty of information, more entertainment and many services such as e.g. song tagging. For a radio experience that never ceases to amaze you every time.
Experience the radio more individually, more informatively and more entertainingly: via the digital receiver you receive all digital terrestrial radio programs* (DAB, DAB+) – always in crystal clear sound and without interference. The receiver always automatically selects the frequency with the best reception of the selected station. If you are going somewhere where digital radio is not available, it automatically switches to analogue reception.
In addition, digital radio offers you more stations, as well as texts and images that accompany the program, such as the CD cover or the lyrics of the currently playing track. With song tagging you can enrich your personal playlist with music tracks**. Thus, digital radio turns radio broadcasts into a completely personal entertainment experience.
Your benefits at a glance:
- Your benefits at a glance:
- More variety due to more local and national stations
- Accompanying program information, such as CD cover, track titles or lyrics
Information on the technical requirements of the on-demand equipment for digital radio can be found in the Mercedes me connect Store.
* Before purchasing, please make sure digital terrestrial radio is available in your country or region.
** For this purpose you need an Apple™ device, with which you store the music track and pay easily through the iTunes Store™.
Handle your smartphone without holding it.
Access your contacts’ addresses, chat with friends or listen to your favorite songs via app: smartphone integration connects your mobile phone to the car and turns your media screen into your smartphone screen.
Easy connection of smartphone via cable and Apple™ CarPlay™ or Android Auto™ to the multimedia system. You can then directly access many applications, even from third-party providers*. All contents and handling of your personal smartphone are taken and adapted to the user interface. So all the contents are in the right place and you can handle all the functions as you are used to. With voice control, it’s even easier.
Your benefits at a glance:
- Comfortable access to the most important applications of your smartphone: e.g. navigation, traffic data, messaging, telephony, media, IP radio and selected third-party applications
- Optimized display of contents on the media screen
- Operation via voice commands
Information about the technical requirements of the on-demand equipment for smartphone integration can be found in the Mercedes me connect Store.
* Before purchasing, make sure your smartphone is compatible with Apple™ CarPlay™ or Android Auto™ standards.
Apple™ CarPlay™ and Android Auto™ are not available in all countries or regions. Some features and applications may not be available in some countries or regions. More information about Apple™ CarPlay™ can be found at http://www.apple.com/ios/feature-availability/#applecarplay-applecarplay and for Android Auto™ at https://www.android.com/intl/de_de/auto
Quickly and easily to the destination with 3D visualization.
Whether you’re going on a weekend trip or visiting friends, hard drive navigation gets you to your destination quickly and safely. The 3D map display ensures that you stay in control even in difficult situations. And with the POI search (POI = “Point of interest”) you can easily find points of interest.
Functions can also be conveniently operated via voice commands: for example, you say “Hey Mercedes, I want to park.” Mercedes guides you to the nearest parking space.
You will no longer be surprised by traffic jams, roadworks or weather. Navigation via hard disk enables the use of the Mercedes me connect Live Traffic Information and Car-to-X Communication* services. Through real-time traffic data and intelligent vehicle networking, you get timely information about various obstacles on your route and simply choose the optimal alternative route.
Your benefits at a glance:
- Access to all map data at any time (thanks to storage on the hard drive in the vehicle)
- Brief 3D map view with POI search
- Get to your destination faster with Live Traffic Information and real-time traffic data, as well as dynamic destination guidance
- With Car-to-X Communication you get accurate information about accidents, road works or dangerous weather
Information about the technical requirements of the on-demand equipment for navigation via hard disk can be found in the Mercedes me connect Store.
* With the purchase of the on-demand equipment for navigation via hard disk, Mercedes me connect services Live Traffic Information, Car-to-X Communication, online map updates are activated and can be used for free after the first activation for a period of three years.
