Road assistance

Ways of communication

Comprehensive support with a simple phone call.

What should you do if something happens to you? Where should you contact in case of damage? Who can come quickly if the need arises? Mercedes-Benz is here to help. Just ask for help with the touch of a button on your Mercedes or with a call and we’ll provide you with advice and support for the next steps.

Mercedes-Benz customer service line (from a landline): 00800 1 777 7777

What should you do if something happens to you? Where should you contact in case of damage? Who can come quickly if the need arises? Mercedes-Benz is here to help. Just ask for help with the touch of a button on your Mercedes or with a call and we’ll provide you with advice and support for the next steps.

From a mobile phone with a civil charge:
+30 211 211 15 56 for Mercedes-Benz

+30 211 211 15 89 for Mercedes-Maybach
+30 211 211 15 98 for Mercedes-AMG
+30 211 211 15 97 for Mercedes-Benz Customer Services
+30 211 181 38 49 for smart

Customer service line

Quick call, personal connection: By calling the number (from a landline) 00800 1 777 7777 you can contact our professional representatives at any time of the day.
Mercedes-Benz Contact/Mercedes me connect

[1]

Help at the touch of a button: The Mercedes me button in the telephone book of your car connects you directly to a Mercedes-Benz representative.
SOS button

At the touch of a button: the SOS button on your car’s roof control unit immediately establishes a voice connection to the Mercedes-Benz emergency call centre.

[1]Mercedes-Benz Contact/Mercedes me connect is available and accessible in almost all European countries. Prerequisite: factory radio, connected to a mobile phone in standby mode. Only mobile to landline calls are charged.

SmallRepair

Against the small signs of everyday life.

You skinned the side mirror on holiday – what do you do?

Mercedes-Benz is here to help.

Scratches, dents or dings are inevitable in the lifetime of a car. That’s why Mercedes-Benz offers the SmallRepair service. With innovative repair methods, both external and internal minor damage disappear quickly and, above all, economically – without replacing entire components. Of course, with the familiar, high and tested Mercedes-Benz quality.

Damage repairs

The right solution to every problem.

“I’m invited to a party, but I just crashed. What do I do?”

Mercedes-Benz is here to help.

Experienced Mercedes-Benz specialists take great care in repairing even collision damage as well as major accident damage: using appropriate methods, material-compatible techniques and the manufacturer’s special expertise. So your Mercedes remains authentic both technologically and visually. You receive a Mercedes-Benz Repair™ certificate as proof of the special manufacturing quality.